Last updated: September 21, 2026.

Acceptance of Terms
This website is operated by Ascendro Limited for the Rakior brand. By accessing the website or placing an order, you agree to these Terms and Conditions and the policies referenced on this website. If you do not agree, do not use the website.

Product and Health Information
Rakior products are dietary supplements and are not intended to diagnose, treat, cure or prevent any disease. Website content is general information and is not medical advice. Consult a qualified healthcare professional before use if you are pregnant or breastfeeding, take medication, are preparing for surgery, are under 18, or have a medical condition, dietary restriction or allergy concern. Follow the product label for serving directions, ingredients, warnings and allergens.

Product Descriptions
We aim to present accurate product information, but packaging, labels and formulation details may be updated. The actual product label and packaging are the primary source of current information. The Rakior Lysine, Collagen & Mineral Drink contains fish, soy and milk.

Orders and Payment
You agree to provide accurate billing, delivery and contact information. Orders are subject to acceptance, product availability and payment authorization. We may refuse or cancel an order where required for fraud prevention, legal compliance, pricing or inventory errors, or other legitimate operational reasons. If a cancelled order has been charged, an eligible refund will be issued to the original payment method.

Shipping, Returns and Subscriptions
Shipping estimates are not guarantees. Our Shipping Policy and Refund & Returns Policy form part of these terms. Wrong or missing items must be reported within 15 days of delivery. Defective-product exchange requests must be made within 30 days with proof of purchase. Opened non-defective products are not returnable or exchangeable. Subscription cancellation or refund requests must be made at least 7 business days before the next scheduled shipment.

Permitted Use
You may use the website only for lawful personal shopping and information purposes. You must not misuse the website, interfere with security, introduce malicious code, attempt unauthorized access, scrape content without permission, or use the website or products in violation of law.

Intellectual Property and Third-Party Services
Website text, branding, graphics and other content are owned by or licensed to Ascendro Limited and may not be copied or exploited without permission except as allowed by law. Payment, delivery, social media, embedded content and other third-party services are governed by their own terms and privacy policies.

Disclaimers and Liability
The website and its content are provided on an “as available” basis to the extent permitted by law. We do not guarantee uninterrupted access or error-free content. To the maximum extent permitted by applicable law, Ascendro Limited is not liable for indirect, incidental, special or consequential loss arising from website use or misuse of products. Nothing in these terms excludes rights or liabilities that cannot legally be excluded.

Changes, Governing Rules and Contact
We may update these terms by posting a revised version and date. These terms are governed by applicable law, and any dispute will be handled by a court or forum with lawful jurisdiction. Contact Ascendro Limited at rakioramz@outlook.com, +00852 68104409, or RM A62 14/F BLK 1, KOON WAH MIRROR FACTORY (6TH) IND BLDG, NOS.7-9 HO TIN ST TUEN MUN, HONG KONG.