Who We Are

This website is operated by Ascendro Limited for the Rakior brand. Our website address is https://rakior.com. Privacy questions may be sent to rakioramz@outlook.com.

Personal Information We Collect

We may collect identifiers and contact details such as your name, email address, telephone number, billing and shipping address, account details, order number and messages you send to us.

For purchases, we collect order, delivery and transaction information. Payment details are generally processed by our payment service providers rather than stored directly by us.

Technical and Usage Information

When you use the website, we may receive your IP address, browser and device information, operating system, referring pages, pages viewed, timestamps, approximate location and security or fraud-prevention data.

Cookies and Similar Technologies

We use cookies and similar technologies to operate the website, keep carts and accounts working, remember preferences, understand website performance and, where permitted, support analytics or marketing.

You can manage cookies through your browser settings. Blocking essential cookies may affect account, checkout or other website functions.

If you sign in, the website may use cookies to remember your session and display preferences. Logging out removes relevant login cookies.

Cart, checkout and security cookies may be used to remember selections, process orders and protect the website from misuse.

Third-Party Content and Services

Pages may include embedded videos, images, social-sharing tools or other third-party content. Those providers may collect data or use cookies as if you visited their services directly.

Third-party services, including payment, delivery, hosting, analytics and customer-support providers, operate under their own privacy terms. Review those terms before using their services.

How We Use and Share Information

We use personal information to process and deliver orders, manage accounts, provide customer support, respond to requests, send service messages, improve products and the website, prevent fraud, comply with law and send marketing only where permitted. We may disclose information to service providers, professional advisers, authorities when legally required, or parties involved in a business transfer. We do not disclose personal information for unrelated purposes.

Data Retention

We retain personal information only as long as reasonably necessary for order fulfilment, customer service, security, accounting, tax, legal and dispute-resolution requirements. Retention periods vary by information type and legal obligations.

Account and communication records may be kept while your account remains active and for a reasonable period afterward, unless a longer period is required by law.

Your Privacy Rights

Depending on where you live, you may request access, correction, deletion, restriction, portability or object to certain processing, and you may withdraw consent or opt out of marketing. Some jurisdictions also provide rights concerning sale, sharing or targeted advertising. We may verify your identity and retain information where law permits or requires it.

Children, Security and Contact

Our website is not directed to children under 13, and we do not knowingly collect their personal information. We use reasonable administrative, technical and organizational safeguards, but no online system is completely secure. For questions or requests, contact Ascendro Limited at rakioramz@outlook.com, +00852 68104409, or RM A62 14/F BLK 1, KOON WAH MIRROR FACTORY (6TH) IND BLDG, NOS.7-9 HO TIN ST TUEN MUN, HONG KONG. We may update this policy and will post the revised date on this page. Last updated: September 21, 2026.