Last updated: September 21, 2026. This policy applies to Rakior products sold by Ascendro Limited through this website.

Overview

Please contact us within 30 days of purchase if you believe a product is defective or you need help with a return or exchange request.

For health and safety reasons, we do not accept returns or exchanges of opened products that are not defective.

If a product arrives damaged, unsealed or appears tampered with, do not consume it. Contact us promptly and keep the product and packaging.

What to provide

  • Your receipt or other proof of purchase.
  • Your order number and a clear description of the issue.
  • Clear photos and, where available, an unboxing video showing damage, an incorrect item or missing contents.

We may request additional information needed to review the request.

Do not send a product back before receiving return instructions from us.

Eligible requests include:

  • An opened product that is defective, reported within 30 days and supported by proof of purchase.
  • A wrong or missing item reported within 15 days of delivery.
  • A product that arrives damaged, unsealed or appears tampered with; do not consume it.
  • A subscription cancellation or refund request made at least 7 business days before the next scheduled shipment.

Refunds

Email rakioramz@outlook.com with your order details and supporting evidence. We will review the request and notify you of the outcome.

If approved, the refund will be issued to the original payment method. Processing time may vary by bank or payment provider.

Late or missing refunds

Check your bank or payment account again after receiving our confirmation.

Contact your card issuer or payment provider, as posting times can vary.

Your bank may require additional processing time before the refund appears.

If the refund still has not appeared, email rakioramz@outlook.com with your order number.

Opened non-defective products

Opened products that are not defective are not eligible for return or exchange.

Exchanges

Exchanges are available only for defective products that have been opened, are supported by a receipt or proof of purchase, and are reported within 30 days. Contact rakioramz@outlook.com before sending anything.

Wrong or missing items

Notify us within 15 days of delivery if your order contains the wrong item or an item is missing.

Provide your order number, photos and any available unboxing video so we can review the issue.

Damaged, unsealed or tampered products

Do not consume the product. Email rakioramz@outlook.com promptly for instructions.

Keep all packaging and provide clear photos or an unboxing video when requested.

Return shipping instructions will be provided after your request is reviewed. Do not mail a product without authorization.

If a return is authorized, use a trackable shipping method and retain the tracking information until the case is resolved.

Need help?

Contact Ascendro Limited at rakioramz@outlook.com or +00852 68104409 for refund and return questions.